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How to Order You want to order a specimen, so what next? Just send me an e-mail at ijameel@khyberminerals.com with the description and stock number, and I'll contact you as soon as possible, usually within 24 hours. Or if you prefer, use the order form. PLEASE DO NOT SEND PAYMENT PRIOR TO CONTACTING ME AND RECEIVING A CONFIRMATION! DOMESTIC ORDERS: Be sure to include your name, address, and phone number, along with any special instructions you may have for shipping the item. You can pay through PayPal, with a money order, or a personal/cashier's check. Specimens will usually be shipped within 48 hours of receiving a money order or PayPal payment, and within 48 hours of the clearing of a check (which usually takes 10 days). PAYPAL: To pay through PayPal, send payment to ijameel@khyberminerals.com INTERNATIONAL ORDERS: International customers can pay through PayPal, Money Gram, or Western Union. Reserving Specimens To reserve a specimen, send me an e-mail with the stock number and description telling me that you want to reserve it, and I'll hold it for up to 10 days. After 10 days it will once again be available to other customers. Shipping DOMESTIC SHIPPING: Packages sent within the US are sent through USPS, as insured Priority Mail, unless otherwise specified. Most shipments will cost about $5-15; however, for larger specimens, shipping may cost more. Other services, such as FedEx are used at additional cost to the buyer (the actual cost, I'm not trying to make a profit off of shipping). We recommend that you opt for insuramce, as we
will not be held responsible for lost paclages when insurance has not been
pourchased.
If you have any further questions, just e-mail me, or call me at 630-885-6881. This is not my full time occupation, so I might not always be there to answer, but I'll try to get back to you as soon as possible. Returns If you are not happy with your order, you have 7 days from the time you receive it to just send it back, so long as it is in its original condition, meaning you haven't trimmed it, broken it, etc. You'll get all your money back, but not shipping and insurance. So, if you're ready to order, you can e-mail me, |